Clear Select employs the usage of Relationship maps and Cross-functional process maps to define the existing processes and identify improvements to these processes. The final goal is to provide key requirements and decision drivers for usage in the RFI and selection process, NOT to re-engineer the business, thus the usage of the term Business Process Improvement (BPI) rather than re-engineering. 

Relationship maps show the customer-supplier relationships or linkages that exist between parts of an organization.  Relationship maps are used by Clear Select to show the high level big picture showing how these functions interact. 

Cross-functional process maps are used to show an organization's major work processes cut across several functions to reveal the sequence of steps that make up the work process, as well as the inputs and outputs associated with each process step. It answers the questions, "What steps does the organization perform to provide outputs to its internal and external customers? And who performs each step?"  By examining the map of a current process it can be reviewed in light of customer requirements and provide data on sources of customer perceived value.  With Clear Select's knowledge of business technology, we can evaluate and establish alternative ways to organizer your people and get the work done, identifying improvement opportunities which can be expressed in the detail requirements and demonstration scripts for the vendors.

The most important criterion to select a process to map is its impact on customer-perceived value. The process or processes that most contribute to customer-perceived value to be world-class or at least competitively superior. Other criteria used to decide which process to map include:

• Process as part of a core competency
• Cost reduction
• Cycle time reduction
• Defect reduction
• Bottlenecks
• Obsolete or changing technology (especially information technology)
• Competitive reasons
• Mergers or acquisitions

About fifty percent of Clear Select's clients choose to do BPI in their selection project. Each process mapped adds about three days to the project schedule per process mapped with two to three processes usually included (six to nine days).  Clients that include BPI in their selection project usually have better defined requirements and improved understandings of the benefits a new enterprise system can provide, allowing better analysis of the offerings from the vendors during the demonstration step.